193 Water Street, St. John's, Newfoundland    1-709-763-1596  1-709-754-9005

© 2019 by The Franklin Hotel.

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The Franklin Hotel is an exclusive property where every guest reservation is both important and special to us. If you require assistance during your stay you can reach us throughout the day by dialing 0 on your room phone. Please read through the below policies so your stay can be more enjoyable and understand what we offer.

If your travel plans change and you must cancel your reservation, our cancellation policy is as follows: 
- all cancellations must be done by email or phone
- 24 hour cancellation Nov 1 - May 31 
- 144 hours cancellation Jun 1 - October 31
- if booked through Expedia you cannot cancel through us. Your reservation has to be cancelled through Expedia.

In the unlikely event you must cancel within less than our cancellation notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

ALL CANCELLATIONS MUST BE MADE BY EMAIL OR PHONE.

Rates/policies are subject to change and vary during high impact periods and special requests. A 30 day cancellation notice is required on whole house bookings and for some holidays and special events. Rates do not include tax.

Check-in: 3:00 PM

Check-out: 11:00 AM

Absolutely No Smoking inside. There is a fee of $250 for smoking in the room.

We are NOT a scent free environment due to onsite restaurant and bar, therefore, we cannot monitor customer usage of perfumes and other scents.

There is no elevator or lift. There are three flights of stairs to the hotel rooms.

No Pets. There is a fee of $250 for having pets in the room.

Any damages to room or property will be charged to the credit card on file.

Please see hostess for payment, due the first morning of your stay.

Late Check In:
Please keep in mind we do not have a 24H reception desk, therefore for late check in please contact us in advance regarding your arrival time, then we will send a SMS or E-mail with our 5-digit code in it. That code is for our front door. Please take note of this code as you will need it to enter the building.

It is our guarantee to offer you the best service possible. We cannot guarantee a specific room but will make every effort to accommodate all requests.

Parking is on street metered parking which is free evenings after 6:00pm, until 8am and Free on weekends. Parking is free Friday evening at 6:00pm until 8:00am Monday morning.

All guests are responsible for own parking fees and tickets.

There is no breakfast offered, however there are mini fridges and coffee makers with coffee/tea supplies in each room.

We are a downtown Hotel; therefore please expect normal downtown City noises, EXAMPLE: Music, people walking and talking, smoking, street/building construction, traffic, local pubs, noise from other businesses etc. 

 

Cancellation Policy

If your travel plans change and you must cancel your reservation, our cancellation policy is as follows: 
- all cancellations must be done by email or phone.
- 24 hour cancellation Nov 1 - May 31 
- 144 hours cancellation Jun 1 - October 31 
- if booked through Expedia you cannot cancel through us. Your reservation has to be cancelled through Expedia.

In the unlikely event you must cancel within less than our cancellation notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

ALL CANCELLATIONS MUST BE MADE BY EMAIL OR PHONE.

Rates/policies are subject to change and vary during high impact periods and special requests. A 30 day cancellation notice is required on whole house bookings and for some holidays and special events. Rates do not include tax.

Check-in: 3:00 PM

Check-out: 11:00 AM